Store Policy

At Sila Threads, we are committed to ensuring your shopping experience is as seamless and satisfying as possible. We want to provide you with all the information you need to make informed decisions and to address any inquiries or concerns you may have. Please take a moment to review our store policy to understand how we operate and how we aim to meet your needs.

Return Policy

  • Returns: Please note that returns are not accepted under any condition.

Exchange Policy

Exchange Timeline

  • Exchanges are accepted up to 3 days from the date of delivery. Please contact us promptly to initiate the exchange process.

Eligibility for Exchanges

  • Most of our items are eligible for exchange. However, the following items are exceptions:
    • Discounted items
    • Customized pieces
    • Handmade items
    • Tailored items

Condition for Exchanges

  • To qualify for an exchange, the item must be in its original condition. This includes being unworn, with all tags securely attached, and free from any damage.

Shipping Costs for Exchanges

  • Return shipping costs are the customer's responsibility and are not covered by Sila Threads. Additionally, the shipping cost for the new exchanged item will also be the customer’s responsibility. Please note that the initial cost of shipping is non-refundable.

Shipping Policy

Availability Confirmation:
Sizes marked with an asterisk (*) require Availability Confirmation. After your purchase, please allow 1-2 business days for us to confirm availability. If the item is unavailable, we will promptly initiate the refund process. Delivery for these items may take 10-14 days.

Standard Delivery:
Sizes without an asterisk will be delivered within 2-5 business days.

Handmade and Customized Pieces:
Handmade and customized items will be delivered within 8 weeks after the customer provides their measurements.

Alterations:
If you order alterations, please note that the shipping time may increase by a maximum of 14 days.

Exchanges:
Customers can exchange their products only if the following conditions are met:

  1. The item has not been altered or tailored and is not a handmade or customized piece.
  2. The customer contacts us within 3 days of receiving the item.
  3. The item must be in its original condition, which means it should be unworn, with all tags securely attached, and free from any damage.
  4. The customer is responsible for all shipping costs, including return shipping and shipping for the new product. Please note that the initial shipping cost is non-refundable.

Privacy and Security:

  • Protecting your privacy and securing your data is a priority. We maintain strict security measures to safeguard your information and ensure secure payment processing.
  • Your data is used only for order processing and to provide you with a tailored shopping experience.

Payment and Billing:

  • We accept various payment methods, including major credit cards, PayPal, bank transfers, and Zelle.
  • Our checkout process is secure and designed to protect your payment information.
  • You will receive a receipt or invoice with your order for your records.

Customer Support:

  • Our support team is here to assist you. You can contact us through our Contact Us page, email us at silathreads@gmail.com, or reach out via our social media channels.
  • Our work hours are based on the central time zone and are from 8am to 5pm, Monday through Friday.
  • We offer assistance with sizing; you can send us a message through our social media, email, or call our phone number within work hours.
  • To ensure the perfect fit, we provide a sizing chart and guidance video. If the piece isn't perfect, we also offer tailoring solutions.
  • If you would like to customize a piece, simply contact us via email, and we'll set up an appointment to assist you.
  • If you have a complaint, please get in touch with us, and we'll do our best to resolve it.

Newsletter and Promotions:

  • Subscribe to our newsletter and enjoy an exclusive benefit: 5% off your first purchase. This offer applies to items that are not already discounted.

Thank you for choosing Sila Threads. We value your trust and aim to provide you with the best possible service. If you have any further questions or need assistance, please don't hesitate to contact us.